Privacy Policy

At Juhudi Expedition Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or book Tanzania safari tours and Kilimanjaro trekking adventures with us.

1. Information We Collect

We collect information that you provide directly to us when you:

• Book or inquire about Tanzania safari tours or Kilimanjaro trekking packages
• Fill out contact forms, quote request forms, or inquiry forms on our website
• Subscribe to our newsletter or travel updates
• Communicate with us via email, phone, or social media
• Participate in surveys or provide feedback

The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, mailing address
• Travel Information: Travel dates, number of travelers, accommodation preferences, special requirements
• Payment Information: Credit card details, billing address (processed securely through payment gateways)
• Passport Information: Passport numbers, nationality, date of birth (required for tour bookings)
• Health Information: Medical conditions, dietary restrictions, fitness levels (relevant for Kilimanjaro climbs)

We also automatically collect certain information when you visit our website, including IP address, browser type, device information, pages visited, and time spent on pages. This helps us improve our website and services.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your Tanzania safari and Kilimanjaro trekking bookings
• Respond to your inquiries and provide customer support
• Send you booking confirmations, itineraries, and travel updates
• Process payments and send invoices
• Customize your travel experience based on your preferences
• Send you promotional materials, newsletters, and special offers (with your consent)
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights
• Conduct market research and analyze travel trends

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted service providers who assist us in operating our website, processing payments, sending emails, or providing travel services (hotels, guides, transportation companies)
• Legal Requirements: We may disclose information if required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
• Safety and Security: We may share information to protect the rights, property, or safety of Juhudi Expedition, our customers, or others
• With Your Consent: We may share information with third parties when you explicitly consent to such sharing

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant payment gateways
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure storage of sensitive data

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Objection: Object to processing of your information for certain purposes
• Data Portability: Request transfer of your information to another service provider
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

8. International Data Transfers

As a Tanzania-based company, your information may be transferred to and stored in servers located in Tanzania or other countries. By using our services, you consent to the transfer of your information to these locations. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@juhudiexpedition.com
• Phone: +255 769 906 910
• Address: Juhudi Expedition Ltd, Moshi, Tanzania

Last Updated: January 2025